Terms of Service for MD Connect 24/7
Last Updated: 2025-04-27
Important: These Terms of Service govern your use of MD Connect 24/7. By accessing or using our telehealth services, you agree to be bound by these terms.
1. Service Description
MD Connect 24/7 provides telemedicine services including:
- Virtual consultations with licensed healthcare providers
- Electronic prescription services (where appropriate)
- Secure messaging with healthcare professionals
- Access to medical records (where available)
2. Eligibility
To use our services, you must:
- Be at least 18 years old (or have parental consent)
- Reside in a state/country where we operate
- Provide accurate registration information
3. Medical Disclaimer
MD Connect 24/7 does not replace emergency medical care. If you have a medical emergency, call your local emergency number immediately.
Our providers cannot:
- Prescribe controlled substances
- Provide treatment for certain conditions requiring in-person care
- Guarantee specific treatment outcomes
4. User Responsibilities
You agree to:
- Provide complete and accurate medical history
- Not share your login credentials
- Use the service only for legitimate medical needs
- Comply with all applicable laws
5. Privacy and Security
We comply with:
- HIPAA (Health Insurance Portability and Accountability Act)
- GDPR (for European users)
- Other applicable privacy laws
See our Privacy Policy for details.
6. Payments and Insurance
By using our services, you agree to:
- Pay all applicable fees
- Provide accurate insurance information (if applicable)
- Understand that some services may not be covered by insurance
7. Intellectual Property
All content, logos, and software are property of MD Connect 24/7 and protected by copyright laws.
8. Limitation of Liability
MD Connect 24/7 shall not be liable for any indirect, incidental, or consequential damages arising from use of our services.
9. Termination
We may terminate or suspend your account for:
- Violation of these terms
- Fraudulent activity
- Abuse of the service
10. Changes to Terms
We may update these terms periodically. Continued use after changes constitutes acceptance.
11. Governing Law
These terms shall be governed by the laws of Ontario, Canada.